Privacy Policy

Introduction

Kuwait SignalCraft ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Contact us through our website or customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include your name, email address, phone number, postal address, and payment information.

Usage Information

We automatically collect certain information about your device and how you interact with our website, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

Network and Service Data

When you use our telecommunications services, we collect information necessary to provide and improve our services, including:

• Network usage data and performance metrics
• Call and message records (metadata only)
• Location information for network optimization
• Device identifiers and network connection information

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our telecommunications services
• Customer Support: To respond to your inquiries and provide technical assistance
• Network Optimization: To monitor and enhance network performance and reliability
• Billing and Payments: To process transactions and manage your account
• Communications: To send you service updates, promotional offers, and important notices
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with applicable laws and regulations

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve network reliability. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and recommendations

You can manage your cookie preferences through our cookie banner, which appears when you first visit our website. You can choose to accept all cookies, reject non-essential cookies, or customize your preferences.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: